Row Wrapper 2

Tahoe Keys Traditions - Ski Lease! Hot Tub, Pets, 30-90 days

4.8167
(60 Reviews)

Capacity

5 Bedrooms
3 Bath
Sleeps 12

Search Availability

About

Available for 30-90 day rentals! Invite your family and friends to visit your dream home.

This remodeled 5BR home features all the amenities in the Tahoe Keys, including the marina, restaurant, indoor and outdoor pools, private beach, pier, basketball, volleyball and tennis courts and a kids play area. This pristine home features a fenced back yard with gas barbecue and a fireplace and wet bar in the upstairs living area. Bring the dogs along too!

This home has comfortable sleeping & dining for a family of 12 if children are included. It cannot host more than 10 adults. This applies 24/7.

CDC-compliant cleaning & no-contact check-in.

Perfect for multiple families. Each of the 5 bedrooms has a king or queen bed. The downstairs master bedroom has its own bathroom with dual sinks, shower/tub combination.

Two additional bedrooms downstairs share a hall bathroom also with shower/tub combination. One bedroom is configured as a living/bedroom combination, with couch and coffee table, king bed, queen sofa-sleeper, & a sliding door with access to the back yard.

There is a large dining area downstairs that seats 6, a wood-burning fireplace and SmartTV, and sunny functional kitchen with breakfast table that seats 4, and counter seating for 2. The kitchen is fully stocked with place settings for 12.

Upstairs is the main family room that includes comfy leather couches and large game table that seats 6-8. This room has a gas fireplace, large screen A/V system with SmartTV, cableTV, wet bar, and small balcony overlooking the back yard, and adjacent tennis courts.

Upstairs there is one bedroom with a king bed, and one with a queen bed. Both rooms share a large bathroom with dual sinks, and shower/tub combination.

The back yard is fully fenced. During the summer there is a table and chairs for 6. The gas BBQ is on the back deck, and comes with 2 full propane tanks. The home has an attached garage, with parking for one in the garage, and two cars in the driveway. There is a laundry inside the home, with full-size washer and dryer. There is free wifi throughout.

As a guest at our home, you will have access to the private amenities in the Tahoe Keys including the marina and restaurant, a year-round indoor lap pool, seasonal outdoor pool, private beach, pier, basketball and tennis courts, kids play area, and volleyball courts. These amenities require an additional daily fee, payable at the Tahoe Keys property owner’s association office. A rental agreement is required as proof of your stay.

Pets: 1-2 dogs allowed w/ pre-approval. No other animals allowed. Bring a crate if you plan to leave a dog unattended. Dogs are not allowed on furniture or in/on beds. Any barking or behavior that bothers neighbors is not allowed. You will be responsible for extra cleaning charges for hair on furniture, pet stains, dog droppings, & any damage caused by dog(s).

This home does not have air conditioning.

For 30+ day stays, you can cancel your reservation up to 60 days prior to your arrival date and receive a full refund. Cancellations or modifications made within 60 days of your arrival will not be refunded.

Please note: We are committed to Rent Responsibly standards to ensure you have a peaceful, safe & memorable stay with us. VHR ordinances ensure you & our neighbors enjoy the peace & beauty of our mountain community. We are dedicated to protecting our guests & neighbors from bothersome levels of noise & too many vehicles. This home is equipped with NoiseAware technology. NoiseAware is 100% privacy compliant & monitors decibel levels in living areas & outside to protect you from noise complaints.

This home may also have security cameras to ensure parking does not exceed legal requirements. We care about your safety & security. We do not permit any video security devices inside our homes.

Features

Amenities

  • House
  • Clothes Dryer
  • Fireplace
  • Garage
  • Hair Dryer
  • Towels Provided
  • Washing Machine
  • Wood Stove
  • Wifi
  • Dishwasher
  • Kitchen
  • Balcony
  • Communal Pool
  • Hot Tub
  • Games
  • Extended Stay Only
  • Private Hot Tub

Location

  • Bike Rental walking distance
  • SUP Rental walking ditance
  • SUP & Kayak Rental walking dist.
  • Tahoe Keys

Pet-Friendly

  • pets considered

Views

  • Mountain View

Availability

Key
#Night Available#Night Unavailable#Arrive Only#Depart Only
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Map

Reviews

Leave a Review

Capri Getaway

June 2024
, San Carlos, CA United States

Overall
5
Services from rental manager
5
Cleanliness
3
Location
5
Property condition
5

Thank you for managing our extended stay on Capri. The house was well apportioned and your communication throughout our stay was very responsive.

Excellent

October 2023

Overall
5

Property management took excellent care of us during the entire stay & even after checkout. Crazy responsive even at night to help generate a new code for the door! Excellent house & neighborhood.

Very Clean!

May 2023
, South Lake Tahoe, CA United States

Overall
5
Services from rental manager
4
Cleanliness
5
Location
5
Property condition
4

I stayed in this home while my home was being repaired, and it was very nice. Everything was very clean and I appreciated all the little extra, such as towels, soaps, and blankets. I had a few problems with the electrical, but I believe that is an easy fix.

Manager's Response

Jenny, thank you for your review. We’re so glad to hear you had such a great time in our fully equipped and super clean home! Thank you for your patience with the electrical - we ended needing a professional to come and all is fixed for future stays. Thank you for staying with us Jenny and we hope you enjoyed your time in beautiful South Lake Tahoe!

Amazing Labor Day weekend

September 2022
, United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Loved this property! Clean, spacious, enjoyed the hot tub! Perfect location and close to the beach. We would love to stay here again!

Perfect for a Work-Cation

March 2022
, South Lake Tahoe, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

There were 5 of us, and it was absolutely perfect for our working break. We loved the bedroom/bath configuration, and multiple work spaces for each of us. The home was super clean, and the large hot tub was the best! The Tahoe Keys no longer allows short term rentals, but they do allow 30-90 day stays. We were able to pack in a ton of activities in our 30 days. Thanks RnR, we will definitely be back!

Great place

May 2021
, Turlock, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
4

We loved staying here and definitely would book again. My puppies loved running around in the backyard. The whole house was nice and clean

House is listed accurately

February 2021

Overall
5

House is listed accurately, great location in Tahoe keys. House is spaced out well for a big group, wish there was a living room space downstairs. Kitchen is well stocked, management was quick to respond and we had a great time! Thank you!

It was a great location and was super clean.

January 2021

Overall
5

It was a great location and was super clean.

Winter Fun Vacation

January 2021
, Clovis, CA United States

Overall
4
Services from rental manager
5
Cleanliness
4
Location
4
Property condition
4

Nice location and quiet.

Would def stay there again.

January 2021

Overall
5

The home was exactly as described and pictured. Home was clean and very comfortable. Would def stay there again.

Great for families.

December 2020

Overall
5

Wonderful stay and it is better than expected! Excellent location and the place is clean. Great for families.

The house is very well maintained and cleaned.

November 2020

Overall
5

This rental was a perfect stay for my wife and my puppy. The house is very well maintained and cleaned. All the instructions were clear and the location is just perfect for a short stroll to multiple parks and the tahoe keys themselves.

Would absolutely stay again!

October 2020

Overall
5

Very comfortable, great neighborhood, close to everything. Owner obviously takes great pride in their home! Would absolutely stay again!

Book it!

September 2020

Overall
5

Book it!

Great place to stay.

August 2020

Overall
5

Great place to stay with great amenities nearby (private beach, pool, tennis courts) at an added cost per person.

Perfect family retreat!

August 2020
, Fremont, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
4
Property condition
5

I’ve rented many homes in the Tahoe Keys over the years. This home was truly as advertised. Beautifully maintained and great amenities. We will be back. G

Property was immaculate with all listed amenities!

July 2020

Overall
5

Property was immaculate with all listed amenities, plenty of space for kids to hang and parents to chill. Had a minor grill issue that was remedied perfectly and quickly (still had dinner on it same night!). The community amenities were great as well. We’ll come back next time we’re in Tahoe!

This place was awesome!

February 2020

Overall
5

This place was awesome! Great for families and a convenient layout.

Wonderful Weekend in Tahoe

February 2020
, San Jose, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

The house was clean and ready for us to use. One half of my family spent a day snowboarding and the other went for adventure walk. They walked to the Marina near by, had lunch and found a trail that led them to the beach. The children had a blast!

Clean place

January 2020
, Cupertino, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

The place is very clean. Got a full kitchen. Very convenient location. Definitely recommend to someone looking for a quiet family vacation rental place to stay.

Lovely

December 2019

Overall
5

A lovely place to stay

Great space

November 2019

Overall
5

This was a great space, as nice as it looked in the pictures, and in some ways even better. I would recommend this space to anyone looking for a spacious, clean place that is very close to the lake and many other things

Spacious South Lake Tahoe Vacation Home

September 2019
, San Francisco, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Wonderfully large home with all the amenities to relax and unwind in beautiful South Lake Tahoe! Close to parks, trails, and restaurants; perfect spot to sample all that the area has to offer! Home was clean and well appointed with all essentials for our stay.

Great for friends

September 2019

Overall
5

Great place to get together with friends!

Great knowledgeable service

August 2019

Overall
5

Great knowledgeable service

Home sweet home.........

August 2019
, whittier, ca United States

Overall
5
Services from rental manager
5
Cleanliness
4
Location
4
Property condition
5

We all had a great time and the home was very accommodating and in a good location.

Family reunion

July 2019
, San Tan Valley, AZ US

Overall
4
Services from rental manager
5
Cleanliness
4
Location
5
Property condition
4

The location of this house in Tahoe Keys is excellent. Definitely Pay for the activity fee since we thoroughly enjoyed the beach, both pools, and the playground. Additionally, the location is good from the perspective of avoiding traffic in Southlake Tahoe most of the time! Constructive criticism, the master bedroom and bath are extremely small and the seating area is upstairs while most of your activities are downstairs! Consequently, I found the house “uncomfortable“. Lauren, from the rental company, was excellent and extremely helpful. All issues were promptly resolved.

This house was perfect for our family vacation

July 2019

Overall
5

This house was perfect for our family vacation (parents with 5 adult children with couples and grand children). It was a full house but we still had the space we needed. The location was great to South Lake Tahoe fun and adventure. I would recommend it for large groups that want to have a great time together.

Family Vacation

July 2019
, Phoenix, AZ US

Overall
5
Services from rental manager
5
Cleanliness
4
Location
5
Property condition
4

From the beginning RnR was very helpful with answering questions about our rental and making sure that it would meet our needs of a large family (parents and 5 adult children with some couples). The house fit us all very comfortably and had all the pillows and plates that were needed. When we ran into issues once on site RnR was very responsive and took care of everything. The location was a highlight for its bike ability and proximity to the water. Overall we enjoyed our stay every much.

AMAZING for a group

July 2019
, Redwood City, CA US

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We could not have asked for a better place for our group. The community is adorable and each room and bed were so thoughtful and comfortable. Having multiple living areas was awesome. We had a great time!

Comfortable stay for families

April 2019

Overall
4

Nice and convenient. Had everything we needed. Rooms were nice and rustic Kitchen is a little tight and there's no living room downstairs but overall comfortable stay.

Great house

March 2019

Overall
5

Great house, each room has a queen or king bed- perfect for families or large get togethers. Agency very responsive, we ran into an electrical issue concerning the upstairs lights for about an hour and were able to fix via immediate phone support. Excellent house lay out for 2 common areas, will definitely consider staying here again if we return to South Lake Tahoe!

Great trip and enjoyed the property!

February 2019

Overall
5

Everything was as described. Had a great weekend skiing and snowboarding at Sierra at Tahoe. The house was very comfortable and the communication and service was top notch. Had issues with the hot tub FLO sensor which they fixed immediately. No complaints. Looking forward to coming back!!

Quality Family Vacation Home

April 2018
, South San Francisco, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Our family enjoyed a week in the springtime at this spacious and comfy home. Tahoe Keys is a quiet neighborhood and has walking paths that we enjoyed every morning and evening. The Landscapers keep the area well manicured and clean. You can step out the back gate and enter the tennis courts or simply watch from the upstairs family room. Kitchen area has a table where all seven of us could sit around and enjoy a meal and play games. Playground, Pool and Beach just a short walk away. Discovered Artemis' Mediterranean Restaurant and Villa Roma Italian Restaurant. Perfect home to take your family and enjoy some quality time together.

Annual Family Tahoe trip

March 2018
, Antelope, CA United States

Overall
3
Services from rental manager
3
Cleanliness
2
Location
4
Property condition
2

We did enjoy our stay. Nice location and secure. The house was a bit small for our group of 8. Needs more couches or comfortable sitting. I found parking for only 3 vehicles inconvenient considering size of the garage.

Manager's Response

Thank you for the review, Alma. We are glad to hear you enjoyed your stay and the wonderful location of this home. Thank you for the feedback regarding additional seating. We encourage all future guests to look at the home’s photos to decide if the layout will work well for them. There is parking for 3 vehicles, with 1 car in the garage and 2 in the driveway. There is no street parking allowed at any time, which is a local law. Violating the parking could result in hefty fines from the City. If guests need additional parking, they can ask us about offsite parking and tips on carpooling to the home. Thank you again for the feedback and for choosing to stay with us!

Tahoe fun stay

December 2017
, San Jose, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We had an excellent experience at the place, where we stayed with my extended family. It provided a very cozy, home feel away from home!

Tahoe getaway

December 2017
, martinez, CA United States

Overall
5
Services from rental manager
5
Cleanliness
4
Location
5
Property condition
5

Very nice rental. The rooms were very spacious and house was nicely updated!!!

weekend getaway

October 2017
, Daly City, CA United States

Overall
4
Services from rental manager
4
Cleanliness
4
Location
4
Property condition
3

overall a very good experience. there was a couple of discrepancies in what you were supposed to do, but overall the house was awesome, in a great location and a pleasure

Amazing Vacation Home!

September 2017
, United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We had a great time in this house. There was lots of areas to hang out, whether it was in the kitchen area, outside, or upstairs in the living room area. Kitchen is a bit small for the size of the house, but nothing we couldn't deal with. Everything was really clean and toiletries were provided.

Great house but a little oddly laid out

July 2017
, Woodland Hills, CA United States

Overall
4
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We really liked the location of the house and thought that on the whole, the house was wonderful. What we didn't realize though, was that there is no lounging area on the ground floor, although there is a large flat screen with blue-ray player downstairs. One member of our group has difficulty with stairs and having the only couches with TV on the upper floor was inconvenient. Also, it was a little odd that there wasn't overhead lighting in many of the bedrooms and not many dressers for our clothes. However, this is not enough to drastically detract from what is truly a beautiful home. There were 6 adults, 2 toddlers, and a dog in our group and we never felt on-top of one another.

P & K Family Reunion

July 2017
, Henderson, NV United States

Overall
5
Services from rental manager
4
Cleanliness
5
Location
5
Property condition
5

I would recommend this rental to family and friends. The location was great and the home was well kept and clean.

Tahoe Keys Rental

July 2017
, Largo, FL United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Beautiful home. Very clean. Great for large families or a group of friends.
The property management company was also very helpful

Tahoe Keys Rental

July 2017
, Largo, Florida United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Beautiful home. Very clean. Great for large families or a group of friends.
The property management company was also very helpful

Nice vacation home

June 2017
, Lodi, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We were a group of eight gals who brought scrapbooking and quilting for our annual June retreat. Highly recommend this home for that purpose, there are two dining tables and room to set up a couple more. Table downstairs is huge. We had no issues and the mgmt company was very quick to return my text. Home is very nicely decorated. The only thing we missed was eating meals outside, next time I will bring a couple card tables for that. There are already chairs out by the spa. We found everything we needed in their kitchen, linens and towels were nice, home was very clean. I didn't listen to their voice mail til later, but they had called to let me know the home was ready and we could check in early. Wow! That was really nice, although we come from 2.5 hours away, and timed it to get there after 4 pm.

A Great Ski Week

February 2017
, Simi Valley, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

The house is great and there was plenty of room for our large family. The location is also very good with close proximity to everything we needed.

A good place for family vacation

February 2017
, San Jose, CA United States

Overall
5
Services from rental manager
5
Cleanliness
4
Location
5
Property condition
5

I really like the place because of the huge background and the place is clean in organize. There is 2 refrigerator so kids doesn't need to go down to pick up snacks plus the best thing is the place is close to convenient store, grocery, restaurant.

Great stay with family

January 2017
, Rio Vista, CA United States

Overall
4
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Nice home, nice vacation...The management did a great job readying the house, considering there had been so much snow that week. Easy accessiblility in and out.
The layout if this home was not really conducive to large crowds relaxing together. Upstairs area had sofa seating for 5 and table/ chairs with TV
Downstairs had dining table/ chairs for TV viewing, but not really comfortable for relaxing after a long day out. Never could get that TV working...
We bought 3 boxes of wood - it was chilly all the time on the first level. The heat rise- making upstairs very warm. The kitchen was very well stocked. Great for cooking. Good quality towels and bed linens.. bring slippers!!!! The floors are cold!!!!
One question we had for prop. management co. was resolved quickly.
Overall it was a very nice place to stay

Manager's Response

Thank you so much for your feedback. We are pleased you enjoyed your stay and we hope we can host you again. We checked the TV upon your departure and found the "input" was set to the wrong device. The amazing quality of the HDTV in most our homes is nearly matched by the new complexity of all the connections to Blue-Ray, Cable TV, and more. Good news! Our staff is available 24/7 to help with any question and will even come out to help with the AV System.

Tahoe Keys Christmas

December 2016
, Longview, Texas United States

Overall
5
Services from rental manager
5
Cleanliness
4
Location
5
Property condition
5

Very nice house and location.

Excellent Planning Session Accommodations

October 2016
, Concord, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

This split level accommodations afforded privacy necessary for meeting space vs. living spaces. Nicely decorated and very close to Lake Tahoe.

Fun family time

July 2016
, Turlock, CA United States

Overall
4
Services from rental manager
5
Cleanliness
4
Location
5
Property condition
3

Fabulous ! The location of this house was perfect. We had 4 kids under 5 yrs old and we would pile them in the wagon and head to the beach,pool and playground. Plenty of room for all!

10 Year Anniversary

July 2016
, Thousand Oaks, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We had a great time in the Tahoe Keys and this house was perfect for us. We celebrated our 10 year anniversary with family and throughly enjoyed the property. The space was perfect for our guests, providing everything we needed to celebrate, relax and enjoy our time.

Week in a home

June 2016
, Mountain View, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

It was great vacation for 4 families with kids

Great Rental

May 2016
, San Mateo, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

It was everything I expected it to be and more. Plenty of space to accommodate our party of 6. I was nervous after booking that it was too far from the state-line, but it was a quick 10 minute cab-ride.

When we arrived, the blender was not working. I emailed the company to let them know it was broken upon our arrival. They promptly emailed me back, within 20 minutes, and even delivered a working blender.

I would definitely stay here again.

Great house and great rental experience

April 2016
, Brooklyn, NY United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
4
Property condition
5

House was very clean and well set up when we arrived. There is plenty of space for a family reunion (5 real bedrooms. The hot tub and grill were both easy to use, and the kitchen had the basics stocked. We had one question and one small issue while we were there and the management company was extremely responsive about both (in addition to being very pleasant). The location was great- convenient to so much and a short walk to the owners association beach and playground. All in all we really enjoyed our stay and had no complaints!

Great house and great rental experience

April 2016
, Brooklyn, NY US

Overall
5
Services from rental manager
5
Cleanliness
5
Location
4
Property condition
5

House was very clean and well set up when we arrived. There is plenty of space for a family reunion (5 real bedrooms. The hot tub and grill were both easy to use, and the kitchen had the basics stocked. We had one question and one small issue while we were there and the management company was extremely responsive about both (in addition to being very pleasant). The location was great- convenient to so much and a short walk to the owners association beach and playground. All in all we really enjoyed our stay and had no complaints!

Perfect Location and Home

April 2016
, Santa Clara, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

My family and I stayed there in celebration of my sister's 30th birthday, and we can't wait to go back! When we arrived, it was snowing--so pretty! The key-in lock was set to the code they said it would be set to, so thankfully we were able to get in right away, no hiccups.

It was the perfect cozy, stay-inside house for cool weather, but I am positive it would also be fun for the summer. It was spacious and inviting. Everything felt new and clean and yet not too overly sterile. We were able to spread out and read, play games, or relax when we wanted downtime.

This was my first time doing a vacation rental home. The contract was pretty strict which caused some tensions--there is a rule about no shoes in the house, no hot tub after 10 pm, and I was a bit obsessive about people using the coasters.

Other than that, the house had everything you could need for cooking; there was a coffee pot (12 cup). There was also a perfect size yard for playing catch with my little (9 lbs) dog.

FYI- Keep in mind when you're planning your trip that the trails, camp grounds, and tours don't seem to open until May-September. If you go during the snow season, plan on gambling, making snowmen, and do a lot more indoor activities. :)

Lovely, huge, clean, comfortable house.

February 2016
, Oakland, CA United States

Overall
5
Services from rental manager
4
Cleanliness
5
Location
5
Property condition
5

We rented the house for a family vacation of 11. 4 kids & 7 adults. It had the right amount of space for everyone to be comfortable and not get in each others way. It was clean, centrally located, tastefully furnished (none of that 30 year old mattress Tahoe thing) & has a hot tub along with sauna on premises. We will definitely be back.

Perfect!

December 2015
, Murrieta, CA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We had 12 people and everyone fit well and enjoyed ourselves. The management was very helpful and responsive to questions we had about the area and property amenities.

Nice vacation for a larger group

July 2015
, Pleasant Hill, CA US

Overall
4
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Spacious home, good location and great for a dog, nice back yard. The only thing we would recommend is more cutlery, we had to improvise the knives and forks past the numer 5!, good condition, nice beds and plenty of bathrooms. Very good location for the lake and tennis

Manager's Response

Thank you so much for staying with us and writing the first review for our home. We immediately added more silverware to the home upon reading your review. We were surprised to hear how few knives and forks were in the home. We hope you will stay with us again and if you ever need assistance, call our 24/7 hotline so we can help.

Nice vacation for a larger group

July 2015
, Pleasant Hill, CA United States

Overall
4
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Spacious home, good location and great for a dog, nice back yard. The only thing we would recommend is more cutlery, we had to improvise the knives and forks past the numer 5!, good condition, nice beds and plenty of bathrooms. Very good location for the lake and tennis

Manager's Response

Thank you so much for staying with us and writing the first review for our home. We immediately added more silverware to the home upon reading your review. We were surprised to hear how few knives and forks were in the home. We hope you will stay with us again and if you ever need assistance, call our 24/7 hotline so we can help.